Video Conferencing

Experts say the video “transition is presenting huge opportunities for businesses to interact with customers, partners and employees in rich new ways.” Video conferencing can really change customer service and even help the agent and customer literally see eye-to-eye faster. There are definitely some drawbacks to making the transition from voice to video calling. If not deployed correctly, video technologies can be much more complicated than voice. If not in perfect synchronization, video and audio can prove to be a terrific distraction instead of adding collaborative value. Just as the native client version of Outlook offers more robust features than its lighter Web version, a thick video client can deliver more functionality than a lighter Web-based client. The Web-based client has advantages that might minimize some customer access issues. These are the problems that a business can run into if you plan on investing in video calling. There are other question that need addressing. In the voice world call recording is pretty standard, but do the same privacy laws across all the global legal regimes apply to video? Broadcasting and recording an image, with live audio/video streaming, across country boundaries can lead to jurisdictional issues.