Monday, July 22, 2013
Voice Menus
It seems like no matter where you call, you will get a machine which lets you talk through the menus, never a real person. This is especially true for huge companies that get a massive volume of calls that want to make it more efficient. To some degree the call forwarding might be a great thing and extremely efficient but there have to still be people on the other end of the line to make it worthwhile. I am sure that we have all dealt with the these types of machines and answering services. They breed frustration if all you ever end up getting is voicemail. Do you ever wonder what that says about cooperation and humanity in general? Sometimes it seems like we are going overboard by thinking that automated things solve our issues and problems. What happened to the human element?
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Call forwarding, vanity numbers and video conferencing are all included with VoIP.
ReplyDeleteI use 800 numbers all the time. The IP telephony is very cost efficient.
ReplyDeleteThere are many online phone service features like call numbers and 800 numbers that add to any business.
ReplyDeleteThe VoIP phone service still uses computers for many things like that answering system you get to leave a message.
ReplyDelete